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FAQ & Shop Policies

Our Process

Our process is pretty simple: we conceive designs that convey elegance, humor and nostalgia for finely crafted, durable goods. Then we use laser cutters to etch the designs onto finely sanded hardwood veneer. As a final step, we finish the wood with teak oil to heighten its natural color and protect its surface. Check out some photos of us at work.

Our Woods

We offer real cherry, mahogany and walnut wood. Our skins are 1/32" (1mm) thick - thick enough for the wood to retain its stiffness when handled, but thin enough to maintain the slim profile of your iPhone 4/4s.

Cherry is a hardwood native to North America with a reddish brown color. Mahogany is a tropical hardwood with a color that varies from brown to reddish brown and a pronounced straight grain. Walnut is also native to North America, and it varies in color from light to dark-choclaty brown, sometimes with faint purple undertones. Our designs appear much more subtle on walnut, the darkest wood we offer, than they do on cherry or mahogany.

We love wood and the unpredictable twists of grain and density of knots that make each piece unique. Since we use only natural wood, each of our creations will be slightly different. We try to represent the character of wood types as accurately as possible in our shop images. Though your purchase will look similar, it will have its own special coloring and grain pattern.

Shipping

Your items will ship within 5 business days of your purchase via USPS First-class Parcel Post, which takes 2-9 days for domestic deliveries and 14-21 days for international deliveries, or USPS Priority Mail, which takes 2-3 days for US deliveries and under 14 days for international deliveries. Unfortunately, items shipped via parcel post do not have tracking numbers.

**Please note, we will ship to your PayPal or Google Checkout shipping address.**

For bulk orders or those who need speedy deliveries, please contact us and we will work with you to arrange shipping. International recipients are responsible for any duties and customs charges incurred.

Application & Removal

With every purchase we include instructions to help you install, remove and care for your creation. Your wood iPhone stickers come with a pre-affixed adhesive tape that is extremely strong. However, it is 100% removable, and its removal will not damage your phone in any way.

Custom Designs

We are happy to make a custom designs, and we've done a pretty wide range of designs from company logos to engraved initials and special photographs. See our custom design gallery for some examples. First, a simple ground rule: we won't make designs of trademarked images and logos (e.g. the Apple logo) unless you have permission from the trademark owner to use the image.

Before you order a custom design, please contact us at info [at] grandmaswoodentooth (dot) com so we can talk about your ideas to make sure they are feasible. Please also send us a few images to help communicate your ideas. For example, if you'd like a tree, let us know what species of tree you want. Or if you want a text engraving, let us know what kind of font or font-families you like.

Payment Policy

For now, all our orders are processed through PayPal, but we're working on giving you the flexibility to pay through Google Checkout as well. If you don't have a PayPal or Google Checkout account, don't worry - you don't have to log in or create an account to send us your order.

Refund Policy

We are happy to replace items damaged in delivery as long as you return the item and its shipping envelope to us for inspection. Please contact us to arrange delivery and replacement.

We want to make sure you are happy with our creations. Please understand that each piece of wood looks slightly different. If you are unhappy for any reason (within our control), contact us and we'll do our best to put a smile on your face.

Will Your iPhone Skins Protect My Phone From Damage?

Yes and no. Our skins cover only the back surface of your iPhone. They'll protect your phone from any scratches or direct impacts to the back, but they won't protect your phone if you drop it on an edge. If you are really concerned about protecting the edges of your phone, we recommend using one of the official Apple iPhone bumpers, which, by the way, happen to fit really well with our wood iPhone skins. Check out a photo from one of our customers.

Do You Make Skins for Android Phones?

Sorry, right now we only make wood skins or the iPhone 4/4s.

Liability

We have tested our wood iPhone skins to make sure they are easy to install and remove without leaving residue or damaging your phone. However, we are not liable for any damage that our products may cause.